Due to the nature of real-money poker and gaming services, all transactions are final once completed, except where otherwise explicitly stated.
1. General Refund Policy
- •Chips/Credits: Purchased in-game currency (chips/credits) is non-refundable.
- •Tournament Buy-ins: Refunds for canceled tournaments will be processed automatically.
- •Duplicate Payments: Verified accidental duplicate payments will be refunded upon confirmation.
2. Eligibility for Refund
You may request a refund if:
- •A technical error occurred during the purchase.
- •Your account was charged without your consent (requires investigation).
- •The service was not delivered as described.
3. How to Request a Refund
Email [email protected] within 7 days of the transaction, including:
- •Your full name
- •User ID or account reference
- •Transaction ID
- •Reason for request
4. Processing Time
Refunds, if approved, will be processed within 7–14 business days.